Most people think of putting on a new roof as a very stressful experience. When you work with the right roof contractor, though, it doesn’t have to be. There are a few things that great contractors have in common, and when you look for these key signs, you know you’re going to have a good experience.

Online reviews are an important part of judging a business these days. Those review sites are where satisfied and dissatisfied customers go to express their concerns. Look at the star ratings, but read a few reviews, too. Bear in mind that having a poor review here and there shouldn’t be a deal-breaker. After all, it’s not uncommon for unscrupulous competitors in any profession to post fake reviews to tank other businesses in their area.

But if you see a lot of negative reviews, and particularly if they all complain about the same issues, it might be wise to move on. Pay attention also to the way the contractor replies to negative reviews and complaints. Sometimes these replies can tell you even more about a company than an actual review!